Return & Refund Policy

Customers may request a return within 30 days after receiving their order.

Please contact customer support before returning any product. Returns sent without approval may not be accepted.

To be eligible for a return:

For hygiene and safety reasons, opened or used personal care products cannot be returned if they no longer meet hygiene or resale standards.

Returns may not be accepted if:

If you receive:

Please contact us within 7 days after delivery.

Please provide your order number, a short explanation and clear photos or video showing the issue.

After review, we may offer a replacement, refund or another reasonable solution. If the issue is clearly confirmed, we may not require the item to be returned.

For returns caused by customer preference, change of mind, dislike or choosing the wrong item:

Customers are responsible for return shipping costs.

For damaged, defective, or incorrect products confirmed by support:

echoe.shop will cover the return shipping cost where a return is required.

After support approves the return and you provide a valid return tracking number, the return status enters processing.

Once the returned item is delivered and inspected, approved refunds will be initiated to the original payment method within 3 business days.

Your bank or payment provider may need an additional 5-10 business days to post the refund.

Please contact our customer support team before returning any product.

Email:

echoe001@163.com

WhatsApp:

+86 13577486272

We aim to respond within 24 hours on business days.

Return instructions and return address will be provided after approval.