01
How long does shipping take?
Orders are processed within 1-3 business days after payment confirmation. United States: 8-15 business days after shipment. Free shipping on orders over USD 100.00.
Frequently asked questions
FAQ
Clear answers for shopping, comfort products, shipping, returns and care.
Last Updated: July 2026
02
How can I track my order?
After your order has been shipped, you will receive a shipping confirmation email with tracking information. You can also use the Track Order page with your order number and email address.
03
Can I change my shipping address?
Please contact customer support as soon as possible. Changes cannot always be guaranteed after shipment.
04
Can I return my order?
Customers may request a return within 30 days after receiving their order. Items must be unused, in original condition, with original packaging and proof of purchase.
05
How long does refund processing take?
After receiving and inspecting returned items, approved refunds are initiated to the original payment method within 3 business days. Your bank or payment provider may need another 5-10 business days to post the refund.
06
How can I contact customer support?
You can contact us by email at echoe001@163.com or by WhatsApp at +86 13577486272.